Effective Date: [9.28.25]
Welcome to Hello You Company! These Terms of Service ("Terms") govern your use of our website located at helloyoucompany.com (the "Site") and any purchases made through it. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Site.
Hello You Company is a small business specializing in custom, handmade goods — including personalized signs, drinkware, keychains, and more.
All prices are listed in USD.
We accept payments via secure third-party providers (e.g., Shopify Payments, PayPal).
Orders are not final until payment is received.
Custom or personalized items are non-refundable once production begins.
You may cancel your order within 1 hour of purchase by contacting us at hello@helloyoucompany.com. After that, orders cannot be canceled as production typically begins promptly.
Please review our Return & Exchange Policy for detailed information.
We ship within the U.S. and select international locations.
Once your item leaves our studio, we rely on third-party carriers for delivery.
Hello You Company is not responsible for delays, lost, or stolen packages once marked as delivered.
All items are handcrafted and may vary slightly from product photos. Colors, wood grain, and sizing may differ due to natural materials and the handmade process. This uniqueness is part of the charm!
All content on the Site — including text, images, product designs, logos, and branding — is the property of Hello You Company and may not be copied, reproduced, or used without our written consent.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
You agree not to use our Site for any unlawful or abusive purpose, including:
Uploading false or misleading information
Attempting to interfere with Site functionality
Violating our intellectual property rights
To the fullest extent permitted by law, Hello You Company is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We may update these Terms occasionally. When we do, we’ll revise the “Effective Date” above. Continued use of the Site constitutes acceptance of the updated Terms.
If you have questions about these Terms, please email us at hello@helloyoucompany.com.
