Want a preview of all of our fonts? Click Below!
Want a preview of all of our fonts? Click Below!
Q: What kinds of products do you sell?
A: We specialize in custom and personalized wood, acrylic, and mixed media letters, signs, cake toppers, wedding décor, business signage, and more. Every piece is crafted per your specifications.
Q: How do I place a custom order?
A: Choose your product, specify size, material, finish, text or logo, font, and other customization options on the product page. For more complex or unique requests, send us a message at hello@helloyoucompany.com before ordering so we can confirm feasibility and pricing.
Q: Can I cancel or change my order after placing it?
A: Because we begin manufacturing quickly (processing begins within 3–5 business days), cancellations or major changes must be requested as soon as possible. If your order hasn’t entered production yet, we may be able to cancel or modify it (fees may apply). Once production begins, changes are usually not possible. Contact us immediately at hello@helloyoucompany.com to see if your order is still modifiable.
Q: How long until my order ships?
A: All orders (custom or non-custom) typically require 3–5 business days of production time before shipping. Hello You Company
If you need something faster, we sometimes offer rush processing for an extra fee—email us first to check availability.
Q: Do you send a proof before production?
A: For items like logo signs and designs that require artwork, yes—we’ll send you a digital mockup to approve before engraving or cutting. (This helps avoid mistakes and ensures quality.)
Q: Which shipping carriers do you use?
A: We use USPS, UPS, FedEx, and other reliable carriers depending on destination and order size. Hello You Company
Q: How long will the shipment take?
A:
U.S.: around 3–7 business days after your item leaves our facility. Hello You Company
International: 7–21 business days, depending on customs and local delivery services. Hello You Company
Q: How much does shipping cost?
A: Shipping cost is calculated at checkout based on your address and the item weight/dimensions. We also run free shipping promotions (e.g. free for orders over $150) Hello You Company+1
Q: What about lost or delayed packages?
A: Once your order is with the carrier, delivery is their responsibility. However:
If tracking says delivered but you didn’t get it, check with neighbors/porch/garage first.
Then contact the carrier with tracking info.
After that, email us at hello@helloyoucompany.com—we’ll help coordinate and investigate.
Q: What if I provide the wrong shipping address?
A: Please double-check your address at checkout. We are not liable for delays or losses due to incorrect address info provided by the customer. If you catch the mistake early and inform us before shipping, we may be able to correct it (fees may apply).
Q: What about customs, duties, and taxes for international orders?
A: Buyers outside the U.S. are responsible for any customs duties, taxes, and handling fees. Customs delays are beyond our control.
Q: Do you offer local pickup?
A: Yes—“Local Pick Up Available” is one of our offerings. (We display this in the header.) Hello You Company
Contact us to arrange local pickup details including location, timing, and appointment.
Because most of our products are custom made, typical “change-of-mind” returns are restricted. That said, we stand by our craftsmanship.
Q: When can I request a return or refund?
A: Returns or refunds are accepted only for items that are damaged, defective, or significantly different from the confirmed proof/design.
For custom products (wood letters, signs, etc.), we require you to notify us within 14 days of delivery with clear photos of the damage or defect. Hello You Company
We will review and either repair, replace, or refund as appropriate.
Q: Can I return if I ordered the wrong design or size by mistake?
A: Because personalization makes each item unique, we generally do not accept returns or refunds for buyer’s error (wrong dimensions, choice, typo) unless there’s a proven defect or mistake on our part.
Q: How long will a refund take?
A: After we inspect and approve the damage/defect claim, refunds may take up to 5–10 business days to appear in your original payment method (e.g. credit card, PayPal).
Q: Who pays for return shipping?
A: If we caused the defect or damage, we’ll cover return shipping. Otherwise, you may be responsible for return shipping costs (unless otherwise negotiated).
Q: What about partial damage, missing parts, or wear in transit?
A: You need to notify us within 14 days, include photos, and we’ll evaluate on a case-by-case basis. If small parts are missing or minor damage, we may send replacement parts rather than a full refund.
Q: Do you offer replacements or repairs instead of refunds?
A: In many cases, yes—replacements or repairs are preferred over refunds for custom items. If repairs are feasible and shipping costs acceptable, we’ll propose that.
Q: My item arrived late—what now?
A: We’re sorry about that. First, track via your carrier’s info. If there’s no clear update or it’s undelivered after a long time, contact us and we’ll investigate with the carrier.
Q: The piece doesn’t look like how I imagined it—can I get a revision?
A: We try to prevent this by sending you a proof before production (for designs needing approval). Once it's made, full redesigns are considered new orders. Minor fixes (color touch-ups, small adjustments) might be eligible—reach out ASAP.
Q: The wood/acrylic has natural variations—is that a defect?
A: Natural materials have grain, knots, and slight color changes. These are expected and not considered defects unless they negatively affect structural integrity or appearance significantly beyond normal variation.
Q: Do you guarantee your work?
A: Yes—we guarantee against defects and damage when your order arrives (per above return policy). If it fails under normal use, reach out and we’ll work it out.
